1. ABOUT US AND THESE TERMS

1.1 Who we are: We are YOUJUICE LIMITED (“we”, “us”, or “our”), a company registered in England and Wales under company number 09024022 with our registered office at 48 Brunswick Street East, Hove, England, BN3 1AU.

1.2 Contact us: You can contact us by emailing info@youjuice.co.uk or calling 01273 204003.

1.3 Scope: These Terms and Conditions apply to all orders placed by consumers (“you” or “your”) on our website for the purchase and collection of our fresh juice and beverage products (“Goods”).

2. COLLECTION-ONLY SERVICE

2.1 No Delivery: We operate strictly as a Click-and-Collect service. We do not offer postal delivery or shipping options for online shop orders.

2.2 Pickup Location: All orders must be collected in person from our store location:

YouJuice Garage
48 Brunswick Street East, Hove, BN3 1AU

3. ORDERING AND CONTRACT FORMATION

3.1 Placing an order: Orders must be placed and paid for in full through our website prior to collection.

3.2 Order confirmation: Once your order is placed, you will receive an automated email acknowledging receipt of your order and payment. A binding contract between you and YOUJUICE LIMITED is formed when we issue this order confirmation.

3.3 Collection slots: During checkout, you will select an available pickup date and time slot. You must collect your order within this designated window during our store operating hours.

4. CANCELLATION, RETURNS, AND REFUNDS

4.1 Perishable Goods Exemption (No Standard Returns)

Because our cold-pressed juices and beverages are fresh and perishable, the standard 14-day online cooling-off period under the UK Consumer Contracts Regulations does not apply.

  • No Right to Cancel Once Prepared: Once your order has been placed and preparation has begun, you cannot cancel your order or request a refund for a change of mind.
  • No Returns: We cannot accept returns or exchanges of fresh juice once it has left our premises due to strict food safety and hygiene regulations.

4.2 Failure to Collect

  • You are responsible for picking up your order during your selected time slot.
  • If you fail to collect your order on the scheduled day, your order will be disposed of at the end of the business day for quality and food safety reasons.
  • No refunds or free replacement orders will be issued for uncollected items.

4.3 Damaged or Incorrect Goods

If you collect your order and discover that an item is incorrect, missing, or defective:

  • Please inform our team immediately at the pickup counter.
  • If discovered after leaving the premises, contact us within 24 hours at info@youjuice.co.uk with your order number and photograph proof. We will issue a replacement or refund for any defective or incorrect items as required by consumer protection laws.

5. PRICE AND PAYMENT

5.1 Pricing: Prices for Goods are displayed on our website and include VAT (where applicable).

5.2 Payment: Orders must be paid for in full at the time of online checkout via debit card, credit card, or supported digital payment options.

6. FRESHNESS, STORAGE, AND ALLERGENS

6.1 Perishability and Storage

  • Our cold-pressed juices contain no added preservatives.
  • Upon collection, you assume full responsibility for keeping the products refrigerated between 1°C and 4°C.
  • Products must be consumed within the “Use By” date printed on the bottle label.

6.2 Allergens & Health Disclaimer

  • Allergens: Our products are prepared in an environment where ingredients containing potential allergens (such as celery, nuts, and seed products) are handled. Full ingredient lists are available on our website and product labels.
  • Customer Responsibility: It is your responsibility to check ingredient lists prior to placing an order if you have severe food allergies or dietary restrictions.
  • Unpasteurised Notice: Our cold-pressed juices are raw and unpasteurised. They may not be suitable for pregnant women, infants, or individuals with weakened immune systems.

7. OUR RESPONSIBILITY FOR LOSS OR DAMAGE

7.1 Consumer Rights: Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for breach of your legal rights regarding faulty or misdescribed goods under the Consumer Rights Act 2015.

7.2 Maximum Liability: Subject to clause 7.1, our total liability to you for any loss arising under or in connection with an order shall not exceed the total purchase price paid for that order.

8. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by the laws of England and Wales, and any disputes arising out of or in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales.